Lost luggage

Each airline prints a statement of its liability for luggage on the back of its ticket and posts this information at ticket counters.

If your luggage is lost

Airline liability

Most airlines provide either emergency kits of clothing and cosmetics or money toward them.

Claims can take up to six weeks to settle. Generally, airlines are not liable for the full value of your suitcase contents - just the depreciated value. Insurance (excess valuation coverage) can also be purchased from the airline for a nominal fee when you check in for your flight.