Designing from the user's point of view
* Customer requirements and surveys
* Audience, task, and use-case analyses
* Usability reviews and evaluations
* Interface design and prototyping
Here are some past assignments:
* VirtualPoint.com, 2000. Designed a four-layer web site for a financials
* Marcam Solutions, Inc., 1998-1999. Designed a transactional user
interface for Protean Financials v 3.1.
* SHL Systemhouse for Delta Airlines, 1994., Designed a prototyped a
50-screen user interface for customer service representatives.
* IBM Corporation, 1991-1993. As human factors engineer, designed and tested products ranging from manufacturing applications to online display tools.