582 Clifton Road, Atlanta, Georgia 30307-1787, H: 404-378-7282, M: 404-964-6989
* HTML, Web pages
* Online help and hypertext
* Document and instructional design
* Project and contract management
* Readability and plain English
Infor Global Solutions (formerly MAPICS), Alpharetta, Georgia.
∑ Created help text for Infor ERP XA Finance and Customer Service applications
∑ Created web pages for a web portal application
∑ Researched and documented productís multiple help text delivery systems
∑ Created online help and assisted writers with help tool problems
∑ Documented an AS/400 help tool for end-users and those tailoring the interface
Georgia Tech Research Institute, Atlanta, Georgia.
∑ Wrote newsletter articles on environmental topics
Marcam Solutions, Inc., Atlanta, Georgia.
∑ Produced product and user interface design for Protean Financials applications
∑ Created online help and concepts guides
∑ Training and supervision of contract writers
∑ Performed usability testing at a client site
VirtualPoint.com, Atlanta, Georgia.
∑ Created web site design for a startup business
∑ Wrote online help text and concept guide for an NEC financial application
IBM Corporation, Atlanta, Georgia.
∑ Produced user's guides, reference manuals, training packages, and online help text
∑ Created computer-based training (CBT) modules, coordinating work of vendor contractors
∑ Wrote audience and task definitions, usability and documentation requirements
∑ Created an information plan to cut documentation costs by 50%
∑ Wrote contracts, scopes of work, and supervised contract writers, managing costs, schedule, and resource
∑ Edited menus, panels, prompts, and commands for readability and ease of use
∑ Participated in the first software usability test conducted in IBM in January 1981, helping to design testing methods and procedures later used across IBM.
∑ Performed software usability test design and execution
∑ Gathered customer requirements using IBM TeamFocusR process
SHL Systemhouse Inc., for Delta Air Lines, Atlanta, Georgia.
∑ Produced user requirements, use cases, user interface design, and prototype of frequent flyer system
∑ Wrote technical documentation and specifications
SYNESIS Corporation, Roswell, Georgia.
∑ Created CBTs on the fundamentals of the Internet
∑ Created training materials for service technicians
Science Research Associates, Inc., Chicago, Illinois.
∑ Wrote modules for the SRA Reading Labs
∑ Coordinated external submissions and freelance writers
∑ Certificate in Multimedia, Georgia Institute of Technology
∑ M.S. Technical Communication, Southern Polytechnic State University
∑ B.A., American Studies, Smith College
∑ Middle school language arts teacher
∑ Member, Society for Technical Communication (STC)
∑ Readability of Online Text: Do the Old Rules Still Apply? (IBM TR 52.0026)
∑ Surveys of MAPICS Documentation: Market-Driven Quality as seen by Customers
and IBM Providers (IBM TR 52.0041)
∑ Usability Benchmarking of Competitive Software: A Report from the Trenches (IBM TR 29.1686)
∑ Several children's books and a travel guidebook, now online
∑ Dreamweaver, FrontPage
∑ Microsoft Office, FrameMaker, RoboHelp, Adobe Acrobat Professional
∑ PageMaker, PhotoShop, Kid Pix
References available on request.